Organisation areas

Organisation areas are there to make it possible for several organisations to work in a single CallGuide system, yet still have only limited access to each other’s configurations, statistics and real-time information. Unlike subareas, organisation areas cannot overlap.

See Basic about users’ access profiles

Functions for processing organisation areas are found under the CallGuide Admin | Organise | Organisation areas... menu choice. This is where you can create and delete organisation areas and change the name of existing ones.

The Organisation areas window lists the existing organisation areas in the system, within your access areas. When you create an organisation area, this is automatically added to your access areas.

Create new organisation area

1. To add an area, double click on first empty row, right click to open menu and choose Add, or press Insert  
   • If you want to copy how contact data are shown in CallGuide Agent and Edge Agent, you can mark an existing organisation area and choose Duplicate or Shift. Insert. No other configurations are copied.
2. Enter a unique name under Name.
3. Type three characters for the new area’s short name under Short name.
4. Click on Apply to save, or OK to save and close the window.

Delete organisation area

Before you delete an organisation area, you must make sure that all objects, that belong to the area is removed. Objects are e.g. subareas, queues, and waiting lists. Using CallGuide as a service all references to schedules and template dates are automatically deleted.

If you delete an organisation area, the average users lose the potential to view statistics for the area. However, as the statistics are not deleted, users with the system manager access role can still view the statistics.

To delete an organisation area:

1. In the list, select the short name of the area to be deleted.
2. Click on Delete.

Change organisation area’s name

In the list, select the name to be changed and enter the new name.

Extra columns seen by advanced user

In some solutions configuration require elevated user privileges, such as specific access right given via a one-time ticket. Information about these procedures is only given to those who need it, normally accredited personnel within Telia Company.

A user with elevated access will see two extra columns in the Organisation areas window.

• When configuring CallGuide AD Adapter for user accounts synchronization you add the allowed AD import name in the first extra column. See Synchronization of AD user accounts .
• Using the web based CallGuide Edge Agent clients in a solution there is also an extra column where exception names to system parameter edgeUrlCompanyName can be given, i.e. each organization area can have their own company name in the URL used to start CallGuide EdgeAgent. More info is found in the CallGuide Admin Systems parameters window, Interfaces tab. See System parameters for interfaces